NAME RT-Action-AssignUnownedToActor - Assigns unowned tickets to the transaction actor DESCRIPTION Assigns tickets to the actor of the transaction that triggered the scrip, if all the conditions below are met: The ticket is owned by Nobody The actor isn't RT_System The actor isn't a requestor on the ticket The actor has the right to own the ticket Note that this means the requestor will never be assigned as the owner by this action. INSTALLATION perl Makefile.PL make make install May need root permissions make initdb Only run this once or you'll end up with duplicate scrip actions. Edit your /opt/rt4/etc/RT_SiteConfig.pm Add this line: Set(@Plugins, qw(RT::Action::AssignUnownedToActor)); or add "RT::Action::AssignUnownedToActor" to your existing @Plugins line. Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj Restart your webserver Create an appropriate Scrip using this new action AUTHOR Thomas Sibley LICENCE AND COPYRIGHT This software is copyright (c) 2011 by Best Practical Solutions. This is free software; you can redistribute it and/or modify it under the same terms as the Perl 5 programming language system itself.