NAME
    RT-Extension-NonWatcherRecipients - Note when non-watchers received an
    email which RT redistributed to watchers

DESCRIPTION
    Sometimes email addresses will be added to a thread attached to an RT
    ticket because someone wants someone else to know what's going on.
    However, if that person isn't added as a Watcher on the RT ticket,
    they'll likely miss subsequent correspondence on the thread as RT
    doesn't know about them.

    RT::Extension::NonWatcherRecipients looks for email addresses on
    correspondence that RT doesn't know about and posts a message like this
    so you know someone may need to be added:

        ------------------------------------------------------------------------
           From: "A User" <a-user@example.com>

        The following people received a copy of this email but are not on the ticket.
        You may want to add them before replying:
        https://YourRT.com/Ticket/ModifyPeople.html?id=12345

           Cc: "Non Watcher" <non-watcher@example.com>
        ------------------------------------------------------------------------

    If you want the person to see correspondence, you can click the link and
    add them. If not, you can just ignore the message.

INSTALLATION
    "perl Makefile.PL"
    "make"
    "make install"
        May need root permissions

    "make initdb"
        Only run this the first time you install this module.

        If you run this twice, you may end up with duplicate data in your
        database.

        If you are upgrading this module, check for upgrading instructions
        in case changes need to be made to your database.

    Edit your /opt/rt4/etc/RT_SiteConfig.pm
        Add this line:

            Set(@Plugins, qw(RT::Extension::NonWatcherRecipients));

        or add "RT::Extension::NonWatcherRecipients" to your existing
        @Plugins line.

    Clear your mason cache
            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

USAGE
    If you run the "make initdb" step, a new global template called
    "NonWatcherRecipients Admin Correspondence" is installed on your system.
    You can then select this template for any scrips that use the standard
    "Admin Correspondence" template. We recommend the "Admin Correspondence"
    template because you'll need RT privileges to add the user to the
    ticket.

    You can also add this to existing templates by adding the following to
    any template:

        { RT::Extension::NonWatcherRecipients->FindRecipients(
            Transaction => $Transaction, Ticket => $Ticket ) }

    As described below, this method returns a message which is then inserted
    into your template. Look at the installed template for an example. You
    may also call the method and use the returned string however you'd like.

METHODS
  FindRecipients
    Search headers for recipients not included as watchers on the ticket and
    return a message to insert in the outgoing email to notify participants.

    Takes: (Transaction => $Transaction, Ticket => $Ticket) These are the
    objects provided in the RT template.

    Returns: a message to insert in a template

AUTHOR
    Jim Brandt <jbrandt@bestpractical.com>

    Thomas Sibley <trs@bestpractical.com>

BUGS
    All bugs should be reported via email to
    bug-RT-Extension-NonWatcherRecipients@rt.cpan.org
    <mailto:bug-RT-Extension-NonWatcherRecipients@rt.cpan.org> or via the
    web at rt.cpan.org
    <http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-NonWatche
    rRecipients>.

LICENSE AND COPYRIGHT
    This software is Copyright (c) 2013 by Best Practical Solutions, LLC

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991